Job offer detail

Khách sạn Lotte Hà Nội (CÔNG TY TNHH LOTTE HOTEL VIỆT NAM)

Concierge

About the job

A concierge clerk is responsible for answering immediately any questions hotel guests may have regarding the basic use of the hotel and for providing requested services. He/she must inform the guests about transportation, shopping, restaurants and theater performances, among other things. He/she must also be aware of any promotional offers and proactively make use of them to increase hotel reservations, thus contributing to revenue increase. If a request is made over the phone, the concierge must listen carefully to the end and immediately respond to it.
The Concierge clerk reports directly to the Concierge Captain & has a direct supervision over Airport Rep. & Drivers.
Location
54 Lieu Giai street, Ba Dinh District

Hà Nội

Business sector
Dịch vụ lưu trú và ăn uống
Company business area
Customer service

About the candidate

Language skills
English good
Vietnamese good
Willingness to relocate
No
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