Job offer detail


Front Desk Clerk

About the job

• The Front Desk Agent ensures that guests are provided with the immediate and professional service

• Provide general facilities and the latest equipment and service for the convenience of guests.

• Provide hotel information and offer the assistance with a perfect knowledge of hotel’s services & facilities and area information.

• She/he will ensure that her/his section is perfectly tidy at any time, the accessories & stationary used for the operations are refill as often as required and that the circuits of operations are followed strictly.

• To ensure that all the standards and procedures established at the Lotte Hotel Hanoi are followed successfully and permanently.

• The Front Desk Agent will be dynamic and efficient to serve all guests approaching the front desk with a professional, warm and positive attitude. She/he will be a main actor in the check in and check out process, which occur at the front desk, and will be available to help the guest in any of his request.

• Sales and assignment of guest room, checks guest in and out.

• Warmly welcome guests in a friendly and professional way .With repeat guest, it is compulsory to give recognition to guest.

• Fulfil guest expectation and deliver excellent service.

• Coordinate with concierge/bell/front desk during guest arrival/departure

• He/she must perform all tasks per instructions of the Front Desk Supervisor/Assistant Front Office Manager.

54 Lieu Giai street, Ba Dinh District

Hà Nội

Business sector
Dịch vụ lưu trú và ăn uống
Company business area
Customer service

About the candidate

Technical Skills
• Must speak English fluent enough to serve customers

• Must be service-minded to meet client needs

• Must possess expert knowledge on the Hotel operation
Language skills
English sufficient
Previous work experience
- Experience in 5-star hotel services preferred.
- Certificates in hotel services preferred.
Desiderable qualifications
High school diploma or its equivalent. Bachelor’s degree or higher in related field preferred.
Willingness to relocate

About the company

Being the first 5-star property of Lotte Group in the capital city of Vietnam, Lotte Hotel Hanoi represents a unique blend of gracious Korean hospitality and colorful Vietnamese culture.
Rising high above multinational corporations’ headquarters, embassies, and countless
high-street brands, the 65-storey building was stylishly designed to gimmick the shape of a traditional Vietnamese “ao dai”. Lotte Hotel Hanoi’s ideal location enables visitors to discover this intriguing city at their own pace – starting with sweeping views from the floor-to-ceiling windows in 318 luxuriously appointed rooms and suites.
With unique concepts and glamorous panoramic view of Hanoi, Lotte Hotel Hanoi's seven restaurants and bars are the ideal places for you to indulge in pure luxury. Nestle in a sofa at the "Lounge Sky" and enjoy high tea, taste a premium cut of Australian steak from Grill 63, mingle in the crowd at Pharaoh's Bar and Upper and live the night if Hanoi, an intoxicating blend, of luxury and ambiance.
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