Job offer detail

Lotte Hotel Hanoi (LOTTE HOTEL VIETNAM COMPANY LIMITED)

Spa Concierge

About the job

• Greet every guests come to spa ; answer any questions or concerns.
• Provide an outstanding guest experience

• Operate computer programs and multi-line phone systems

• Maintain guest records and book reservations

• Complete basic cashier and bookkeeping responsibilities

• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
Location
54 Lieu Giai street, Ba Dinh District

Hà Nội

Business sector
Dịch vụ lưu trú và ăn uống
Company business area
Customer service

About the candidate

Technical Skills
• Must speak English fluent enough, Must be a good communicator. Must be able to train and make report.

• Must be courteous and be service-minded to receive and send off customers.

• Must show understanding of, and proficiency in, product, equipment and fixture used in the operation of the Spa.

• Must possess expert knowledge on the Hotel operation

Language skills
English sufficient
Previous work experience
- Experience in hotel services and Spa preferred.
- Certificates in hotel services and Spa preferred.
Desiderable qualifications
High school diploma or its equivalent. Bachelor’s degree or higher in related field preferred.
Willingness to relocate
No

About the company

Being the first 5-star property of Lotte Group in the capital city of Vietnam, Lotte Hotel Hanoi represents a unique blend of gracious Korean hospitality and colorful Vietnamese culture.
Rising high above multinational corporations’ headquarters, embassies, and countless
high-street brands, the 65-storey building was stylishly designed to gimmick the shape of a traditional Vietnamese “ao dai”. Lotte Hotel Hanoi’s ideal location enables visitors to discover this intriguing city at their own pace – starting with sweeping views from the floor-to-ceiling windows in 318 luxuriously appointed rooms and suites.
With unique concepts and glamorous panoramic view of Hanoi, Lotte Hotel Hanoi's seven restaurants and bars are the ideal places for you to indulge in pure luxury. Nestle in a sofa at the "Lounge Sky" and enjoy high tea, taste a premium cut of Australian steak from Grill 63, mingle in the crowd at Pharaoh's Bar and Upper and live the night if Hanoi, an intoxicating blend, of luxury and ambiance.
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